The following terms and conditions apply to all orders placed by the customer at the RÄTHEL & WOLF website. By using rathelwolf.com or placing an order, you agree to be bound by the terms and conditions. These terms and conditions may be updated at any time.

PRICES & PAYMENT

The prices displayed on rathelwolf.com are inclusive 20% VAT UK but do not include a delivery charge. All orders delivered within UK and to countries of the EU are inclusive of VAT. For despatch to countries outside the EU, VAT will not be charged. Please get in touch via  sales@rathelwolf.com for tax free shopping. Customs or import duties that occur at the destination country are the responsibility of the customer. The delivery charge is displayed in the check-out process. When placing the order, the full amount displayed needs to be paid.

SHIPMENT

RÄTHEL & WOLF will dispatch the approved order as quickly as possible. Most orders will be dispatched within 5 working days, some are made to order, please allow up to 3 weeks delivery. We will contact you if there is a delay or if items are out of stock. Please get in touch if you have an urgent delivery request or if you would like to book an appointment in our Studio in London, Clerkenwell, we are happy to help.

RETURNS

In the case of return or exchange of a product, please get in touch via sales@rathelwolf.com. R&W will send you a return number and instructions that need to be added to the package. Returns can only be accepted within 14 days of the delivery of your order and if the product is unused and labels and original packaging are fully intact. Refunds will be credited to your original method of payment, the shipping cost will not be refunded. We recommend insuring the return delivery as it is the costumer’s liability. Customer pays return shipping costs.If the item received is faulty, please notify us via sales@rathelwolf.com as soon as possible. We will provide a replacement or a full refund within 14 days.

SATISFACTION

Our jewellery is hand-crafted and may vary slightly from the images shown. All stated dimensions are approximations. Please don’t hesitate to contact us if you have any questions or would like to book an appointment in our Studio in London, Clerkenwell.